Create a new support channel for a user in a company. If one already exists, it will return the existing one.
Required permissions:
support_chat:createThe app API key from an app from the /dashboard/developer page
A successful response
Represents a DM channel
The unique identifier for the entity
The bot ID if this is a support chat
The custom name of the DM channel, if any
The customer user if this is a support chat
When the support ticket was resolved (null if unresolved)
"2023-12-01T05:00:00.401Z"
When the last message was sent
"2023-12-01T05:00:00.401Z"